Privacy Policy
Last updated: January 17, 2025
1. Introduction
SpendEase Technologies Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cross-border payment platform and related services.
By using SpendEase, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
- Full name, email address, and phone number
- Government-issued identification documents
- Date of birth and nationality
- Residential and business addresses
- Bank account and payment card information
Transaction Information
- Payment and transfer details
- Transaction history and patterns
- Currency exchange information
- Recipient information for transfers
Technical Information
- Device information and identifiers
- IP address and location data
- App usage and interaction data
- Cookies and similar technologies
3. How We Use Your Information
- Process payments and money transfers
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Provide customer support and resolve issues
- Improve our services and develop new features
- Send important updates and notifications
- Conduct risk assessment and security monitoring
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
- With licensed financial institutions to process transactions
- With regulatory authorities as required by law
- With service providers who assist in our operations
- To prevent fraud and ensure platform security
- With your explicit consent
5. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all transactions
- Multi-factor authentication
- Regular security audits and monitoring
- Secure data storage and transmission
- Employee access controls and training
6. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Object to certain processing activities
- Receive a copy of your data in a portable format
- Withdraw consent where applicable
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years as required by financial regulations.
8. International Transfers
As a cross-border payment platform, we may transfer your data internationally. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
Email: support@myspendease.com
Address: SpendEase Technologies Ltd, Plot D3, Sapphire Court, Sabon Lugbe East Extension Layout, Lugbe, Abuja, FCT
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of SpendEase after changes constitutes acceptance of the updated policy.